Customer Service

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Customer service is a core value of Estron Chemical that is reflected in both our Vision and Mission statements.  In fact, providing best-in-class customer service is a passion for us.  Estron employees take great pride in providing an optimal experience to our customers, day-in, day-out.  We strive to have every interface with our customers stand out for its simplicity and effectiveness.

In order to provide this level of service, Estron relies on a multifunctional team including customer support specialists, sales professionals and expertly-staffed application laboratories.  Orders are placed with individuals who are knowledgeable about your specific business and requirements.  Every shipment is inspected twice for quality and completeness of the order.  Each customer has either a sales or regional business manager personally responsible for their account.  All of our products are supported in the field by experienced chemists who are ready to assist with application recommendations.

As a privately-held corporation, Estron is uniquely positioned to leverage closely held family values to provide unmatched customer service.  Our product range and distribution channels allow us to serve customers globally while reacting to individual customer needs as only a small, nimble company can.  For a deeper look at the ways Estron serves our customers, please click the links below.

Distributor Network

Custom Manufacturing

Product Application Laboratories

Technical Analytical & Manufacturing Services